Frequently Asked Questions
Everything you need to know about shopping with Elka Collective.
What is your standard shipping timeframe?
We offer express shipping on all domestic orders, which typically arrive within 1-3 business days. International orders may take between 5-10 business days depending on the destination.
How do I process a return or exchange?
You can return full-priced items within 14 days of delivery for a refund or store credit. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start the process.
How do I know which size to choose?
Each product page features a detailed size guide and fit notes. Generally, Elka Collective garments are designed for a relaxed yet tailored fit. If you are between sizes, we recommend sizing down for a slimmer look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options including Afterpay and Klarna.
Are your fabrics sustainably sourced?
We are committed to using high-quality natural fibers such as organic cotton, linen, and traceable wool. We prioritize ethical manufacturing processes and work closely with our suppliers to ensure transparency.
Can I modify or cancel my order after it has been placed?
As we strive to process orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our concierge team immediately if you notice an error.